TalkSwitch 488vs
[TS488vs]

TalkSwitch 488vs - 4 FXO + 8 FXS - Including VoIP - up to 16 extensions

Everything you need to project a professional image, control costs and stay connected.

TalkSwitch for Small Business
Each TalkSwitch system includes built-in voicemail, auto attendants, caller display, music on hold, and an exciting set of features designed for small business.

Analogue and VoIP
TalkSwitch has built-in analogue telephone lines (FXO), analogue extension (FXS) ports, and IP extensions for your office LAN. Add the VoIP networking option to use IP extensions over the Internet, to connect to VoIP service providers, or for multi-branch networking.

Easy to Order
TalkSwitch comes in a range of easy-to-order configurations, with a range of analogue line and extension ports, plus optional VoIP capabilities. Each TalkSwitch supports 16 extensions, including up to 16 IP extensions; and 120 minutes of voicemail capacity.

Easy to set up
Installation is simple and quick. An easy-to-use Windows®-based configuration program makes setup and changes simple to implement. No wonder Talkswitch is customer-friendly™.

Image shows configuration 480/488vs. Other configuration's
FXO and FXS ports will vary.

 

Easy to expand
TalkSwitch units can be upgraded, or connected together for modular growth to 64 extensions with four TalkSwitch systems.

Free Software Upgrades
With TalkSwitch, configuration software upgrades are free and can be automatically downloaded, keeping you system current with latest enhancements.

Reliability Built-In
Thousands of customers depend on TalkSwitch, and it's covered by a one-year limited warranty.

VoIP Multi-Branch Networking

Businesses with multiple branches can connect them together with TalkSwitch, the most affordable PBX with VoIP networking for small business available on the market today. TalkSwitch improves communications, productivity and eliminates charges for branch-to-branch calls by using VoIP over broadband Internet access. TalkSwitch creates its own private multi-branch voice network.

TalkSwitch provides its own built-in SIP Registrar/Proxy server, allowing it to form its own multi-branch voice network. One location’s TalkSwitch is designated as the Registrar/Proxy site, and other TalkSwitch sites operate as User Agents. Each TalkSwitch site is assigned VoIP numbers on the network. From any branch office location, dialling a VoIP network number gives direct access to other office locations. TalkSwitch can also be networked with SIP-based voice gateways for sites with only one or two telephones, or for connection to other equipment. Suitable for up to 20 branch offices, or 256 VoIP network numbers, the offices can be located almost anywhere in the world.

TalkSwitch Multi-Branch Networking is included in VoIP enabled versions (TS-248/488/848).

Features

TalkSwitch systems come with the features small business needs to answer calls with intelligence and project a professional image.



Auto Attendants
TalkSwitch can answer your calls with greetings that let callers direct their own calls to individual extensions, extension ring groups ("Press 1 for sales."), announcements ("Press 2 for business hours"), other greetings, voicemail, other locations or a dial-by-name directory.

You can record your own greetings from an extension or use professional recordings, and it’s easy to configure and change the auto attendant in the TalkSwitch configuration software. There are 9 levels of auto attendants and you can use different greetings on each of your lines or VoIP trunks, allowing multi-tenant set-ups, different attendants for some departments, greetings in multiple languages and automated responses to frequently requested information such as your hours or location.

Calls can be answered immediately or after a time out if unanswered by extensions. TalkSwitch auto attendant improves productivity, answers calls in and out of normal business hours and presents a highly professional image.



Automatic Daylight Saving Time Adjustment
System automatically adjusts for daylight saving time.



Account Codes
An account code can be entered after a call, and will be recorded in a Call Detail Record.



Auto Fax Detection
Incoming facsimile calls can be detected when answered by an Auto-Attendant. Faxes are automatically forwarded to your fax machine.



Call Back
The system can be set up to call you when you trigger it. Call Back can be used with DISA to reduce calling charges when you’re out of the office.



Call Cascade
Each extension can have a sequence of up to three alternative forwarding options when a call is unanswered or the extension is busy or set to Do Not Disturb. There is a separate list of cascade options for each extension condition. Call Cascade ensures that calls are answered with intelligence.



Call Detail Recording (CDR)
Call Detail Records are logged by the system, for file transfer to a PC or server.



Call Hold
Calls can be placed on hold.



Call Screening
Callers are asked to identify themselves before a call is connected to an extension when Call Screening is enabled. You hear who’s calling so you can choose whether to answer. Rejected calls can be forwarded to the next Call Cascade option, such as voicemail.



Call Park
Calls can be parked and picked up by another extension. There are 10 parking spaces.



Call Pick-Up
Extensions can answer calls ringing at another specific extension or any extension.



Call Transfer
Calls can be transferred to another extension.



Call Queue
Calls can be queued on an extension. Calls are answered on a first-come first-served basis.



Caller Display
Know who’s calling before answering a call. Callers’ numbers are displayed on incoming calls and for calls between extensions. Requires telephone sets with Caller Display. Subscription to telephone company Caller Display service may be required for incoming calls.



Conference Call
Conference three callers together. Callers can be local extensions or external.



Dial-By-Name Directory
Callers can access extensions by dialling the name of the person they want to talk to.



Direct Line Access
An extension with Direct Line Access enabled is automatically connected to a phone line when a call is made. No requirement to dial an outside line access code.



DISA (Direct Inward System Access) and Call Back
Incoming callers can make an outgoing calls, with password authorization. Allows calling plans to be used from outside the office.



Distinctive Ring Detection
Distinctive ringing is a telephone company feature that allows two different numbers to reach the same phone line with different ring patterns. TalkSwitch supports distinctive ring by handling distinctive ring calls in different ways. You can separate phone and fax traffic or home and work calls in a home-based business. Or you can run two businesses off of one phone line, with a single TalkSwitch phone system answering with two completely different auto attendants.

Do Not Disturb
Block incoming calls. Have the calls forwarded to a list of alternative options with Call Cascade.



Ease of Installation and Configuration
TalkSwitch offers a completely integrated "out of the box" solution with simple installation and configuration steps for small office applications. With standard wiring connections, comprehensive documentation and user-friendly configuration software, it can be operational within a few hours, and making moves and changes is simple.



Extension Passwords
Calls from specific extensions can be restricted to authorized users. Authorized users are assigned access codes, which must be entered prior to making any call. The user’s identity is recorded in Call Detail Records.



Intercom
TalkSwitch supports any number of calls between extensions.



Line Hunt Groups
Select the line or VoIP trunk you want to place a call on. Telephone lines and VoIP trunks can be grouped based on usage for outgoing calls. You can manage order of hunting and partition PSTN telephone lines for different applications (external Fixed Cellular Terminals, voice gateways, or different telephone companies, for example. TalkSwitch supports up to 9 Line Hunt Groups.



Mode Scheduling
TalkSwitch can handle calls differently depending on the time of the day, the day of the week and holidays. Two time-of-day, day-of-week modes plus one holiday mode are provided.



Music on Hold
Music and corporate messages can be played to callers on hold or queued. You can record and download an audio file or attach any standard audio device to play music — a radio, CD player or MP3 player.

Download Free On-Hold Music



Public Address
Extensions can make announcements over an external public address (PA) system.



Remote Extensions
Remote Extensions are off-premise fixed-line or mobile phones. Any phone anywhere can be added as an extension of your system. mobile phones, home phones get seamlessly integrated into your main system.

TalkSwitch remote extensions are more than simple call forwarding. You can transfer, screen and even conference calls from your remote extensions. Each unit supports 10 remote extensions.



Remote Management
TalkSwitch systems connected via IP can be managed remotely over the Internet



Ring Groups
Extensions can be assigned to Ring Groups. Calls to a Ring Group will ring all extensions in the group. Calls to Ring Groups can be identified by a distinctive ring pattern* and in the Caller Display information. Ring Groups support teamwork by distributing calls within a group (for example, sales or technical support).

Same-Line Connect
Used with Telephone Company 3-way/Conference Calling, allows incoming calls that are routed to Remote Extensions to use the same telephone line for both the incoming and outgoing parts of the call. This saves on the number of telephone lines required to handle the call..
 

Software and Firmware Upgrades
Free software and firmware upgrades are available over the Internet. Systems can be kept up to date with the latest software and features without visits by service technicians.



Telephone Set Flexibility
TalkSwitch works with a wide range of standard telephones. Any standard analogue corded or cordless (including DECT) telephone sets or industry-standard SIP-based IP phones can be used. You don’t need proprietary, digital or feature sets. You can pick telephones that meet your needs.

TalkSwitch telephone sets, tailor-made to work seamlessly with the system, are also available in some regions. Check with your reseller.
 

Toll Restriction
Prevents unauthorized long distance calls from being made. Outgoing calls can be blocked based on leading digits dialled (e.g. access codes, premium services, area codes, etc).



Uniform Call Distribution (UCD)
Calls can be queued at an extension Ring Group. When a call is routed to the Ring Group, all telephone sets in the group will ring together, and are answered on first-come first-served basis. This provides a simple call centre suitable for most small businesses.



Voicemail
Each TalkSwitch unit comes with voicemail for each local and remote extension, plus 10 general mailboxes. Voicemail can be password-protected and is accessible from anywhere using a touch-tone phone. Vocemails can be managed with a full set of commands (play, delete, skip, etc.).

TalkSwitch units have a built-in memory capacity of 120 minutes (VS units with software 5.0 or later) or 30 minutes (CA or CVA units), which is shared by voicemail, auto attendant recordings and stored music-on-hold files. Memory can be increased with the purchase of an upgrade from your reseller.

Voicemail Notification: TalkSwitch can notify users when a voicemail message has been received. Notification can be via e-mail, a call to a remote extension (a mobile phone, for example) or a pager message.

Voicemail to e-mail: Voicemail messages can be forwarded to e-mail as a ".wav" file attachment.

Message waiting indication: Telephone sets with FSK message waiting indicators and IP telephone sets can show visual indication of new voicemails, and sets of extensions can be advised when messages are left in group mailboxes. Stutter dial tone is provided as well, for sets without indicators.